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What’s today’s topic? It’s a beautiful fall day. I got up, went for my morning walk, made my usual crazy breakfast mix which probably only I could eat, and sat down to write this week’s Wrap-up. As I pondered my topic, I considered communication practices and various  ways to set expectations. Which brought to mind […]

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  The Busy Badge “I am worn out.” “I’m so busy I don’t know which way is up.” “I’m slammed.” “I can’t seem to catch up.” These are some of the phrases you hear almost every day. It’s an easy response to “How are you doing?” Kind of like, “Nice weather, isn’t it?” It doesn’t […]

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Are you a leader? How often do you think about this question – “Are you a leader?” You may think of yourself as a business owner, an entrepreneur, or an exemplary employee, but it may surprise you to know that none of these positions necessarily make you a leader. And yet, leadership is one of […]

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A Riddle Here’s a riddle for you: Three frogs were sunning on a large lily pad in the middle of a blue lake. One decided to jump into the water. How many frogs were left on the lily pad? Did you say two? Sorry, that’s wrong. It’s three. One only decided to jump. He didn’t […]

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What’s next? The Plan You’ve got at least 5 goals written down now. Pick one and make a plan to achieve it. You’re not ready to put the plan into action yet. Just lay out a good plan to get you where you want to go. Just writing everything down will get you half way […]

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Have you read Napoleon Hill’s “Think and Grow Rich”? This book is one of the most read books in history, having sold over 20 million copies at the time of Hill’s death in 1970. He researched and uncovered the reason successful people succeed. Andrew Carnegie commissioned young Hill to interview over 500 people who had achieved […]

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Expectations are paramount What do I, as a remodeling customer, expect from a remodeler? In this particular story, what do I expect from a roofing company? As a veteran remodeler, I have high expectations, because that’s the way I ran my business. Let’s see what happened after I signed the contract and work began. I’ll […]

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A new roof, please. Recently I had a new roof installed. During the process of selecting a roofer and closing the deal, I made several observations. I teach processes, so I was acutely aware of the sales and production processes, or lack of processes, that these companies were using. Let’s start with the selection process. […]

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Checklists – Why they work Checklists are just processes in their simplest form. They are easy to read and understand. They keep track of your progress. A checklist can tell you what’s been done, and what hasn’t. Almost anyone can use one. And they are incredibly important at times.  Airplane pilots, whether private or commercial, […]

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Choosing the ideal client Good clients… We all want them. They make you feel better about yourself. They pay their bills. They love your work. They are happy and content. These are the type of clients you’d like to work with, but have you created a process to maximize your chances of getting the best […]

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